This item is pre order. Which means we do not have this item on hand. Once you place your order, we will order it from our vendor. Keep in mind, that your order can take up to 2-4 weeks to arrive so please be prepared to wait. All sizes come EURO so please order your correct EURO size. Do to these being preorders, we do not offer any refunds unless the shoe arrived damaged. A refund will be issued once we receive back the order. Please message us about any questions or concerns you make have.